Policies and Guidelines

Every color appointment starts with understanding your goals, your hair history, and what you want your hair to become. All color services, with the exception of root retouches, require a consultation before booking. To begin the process, please complete my online color consultation form or book an in-person consultation.

The consultation allows me to review your hair history, current hair condition, inspiration photos, and goals so I can recommend the best service for your hair.

Consultations allow me to create a plan that is customized to you instead of rushing into a service that may not give you the results you’re looking for.

My priority is creating beautiful color while maintaining the health and integrity of your hair. I will always do my best to work toward your desired result, but some goals may require adjustments, multiple sessions, or a different approach to protect your hair.

The best color results come from balancing your vision with what your hair can realistically handle.

Creative colors, especially vivid shades, require proper care and maintenance to keep them looking their best. I will provide recommendations during your appointment to help extend the life of your color and keep your hair looking its best between visits.

Inspiration photos are always welcome, but they are not required. If you have a specific look in mind, bringing examples helps me understand your vision. If you’re unsure what direction to go, we can talk through your goals and create a plan together.

Please arrive with clean, dry hair for your haircut appointment. A small amount of product is okay, but heavy buildup can make it more difficult to properly assess and work with your hair.

If your hair needs to be cleansed before your service, we can upgrade your haircut to a shampoo, cut, and style.

I’m happy to answer questions and share tips for styling your haircut at home. If you want to learn how to work with your natural texture, recreate your salon style, or understand your new cut better, please feel free to ask!

Established clients may receive complimentary bang trims between appointments.

I want every client to feel comfortable, welcome, and able to be themselves in my space. If you need any accommodations to make your appointment a better experience, please let me know.

Silent appointments, privacy or modesty requests, and other personal preferences are always welcome. Communicating what you need helps me create the best experience possible for you.

Snacks and drinks are available during your appointment. If you have dietary restrictions, allergies, or sensitivities, you are welcome to bring your own snacks or drinks.

I also love discovering new music, so feel free to share song or artist recommendations and help add to the atmosphere!

My goal is for you to leave your appointment feeling confident and happy with your hair. If you have questions, concerns, or need something adjusted during your service, please let me know.

You will never hurt my feelings by speaking up. Clear communication helps me understand what you need and allows me to create the best experience and the best hair possible for you.

I understand that life happens and plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours notice so I have the opportunity to adjust my schedule.

Deposits are non-refundable, but may be transferred one time with proper notice. Cancellations or rescheduling requests made with less than 24 hours notice may result in your deposit being forfeited.

Emergency situations may be considered at my discretion.

Please reach out as soon as possible if you’re running behind. I offer a 15-minute grace period for most appointments and a 5-minute grace period for bang trims.

Arriving beyond the grace period may require adjusting your service or rescheduling your appointment to ensure your service is not rushed and the next client’s appointment can begin on time.

No-call/no-show appointments will result in the loss of your deposit.

Repeated missed appointments may affect your ability to book future appointments.

I want you to feel confident and happy with your hair. If something doesn’t feel quite right after your appointment, please reach out within 7 days so we can discuss it.

This gives you time to wear your hair, wash it, and style it at home to see how it fits into your everyday routine.

If an adjustment is needed, I’m happy to make changes to fine-tune the original service we discussed and completed.

Please note that adjustments do not include changing to a completely different service or style. (For example, changing from a shag haircut to a bob would be considered a new service.)

Proper at-home care is an important part of keeping your hair looking its best after your appointment. I’ll provide recommendations during your service and have additional aftercare resources available to help you maintain your color, especially vivid shades.